Thank you for shopping with Seza Clothing. We want you to be completely satisfied with your purchase. If you are not fully satisfied, please review our Refund Policy below for information regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 14 days of the delivery date for eligible items.

To qualify for a return:

• Items must be unused, unworn, and unwashed
• Original tags and packaging must be attached
• Proof of purchase or order confirmation is required
• Products must be returned in original condition

Items returned without meeting these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Undergarments or intimate wear (if applicable)
• Items damaged due to misuse, improper care, or normal wear

For hygiene and quality reasons, certain apparel categories may be excluded from returns.

3. Refund Process

Once your return is received and inspected:

• You will receive a confirmation email
• Approved refunds will be processed to the original payment method
• Refunds may take 5–10 business days depending on your payment provider or bank

Shipping charges are generally non-refundable unless the item received was damaged, defective, or incorrect.

4. Exchanges

We offer exchanges for:

• Incorrect sizes
• Damaged items
• Defective products
• Incorrect items received

Exchange requests are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered instead.

5. Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong product was delivered
• The item is defective

We recommend using a trackable shipping service, as Seza Clothing is not responsible for lost or delayed return shipments.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

We will review the issue and arrange a replacement or refund where applicable.

7. Order Cancellation

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank or payment account again
2. Contact your payment provider or bank
3. Allow additional processing time

If you still have not received your refund after several business days, please contact our support team for assistance.

9. Sale Items

Only regular-priced items may be eligible for refunds. Sale, promotional, or discounted items may be marked as final sale and are generally non-refundable unless defective.

10. Policy Updates

Seza Clothing reserves the right to update or modify this Refund Policy at any time without prior notice.

Changes become effective immediately upon posting on this page. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions regarding our Refund Policy, please contact us through the contact information available on our website.